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Help & FAQs


St Louis MO Cleaning Services


GETTING STARTED

Can I request special tasks or extras?

Sure thing. You can tell us when we booking online. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively we can use products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Do you service my area?

If you’re within the Saint Louis and suburbs of Saint Louis County , absolutely : -)

How do I create a MaidsForSTL Account?

Schedule your first cleaning at fill up online form and you will receive a call form us

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How do I book my first appointment?

Simply go to our booking form Saint Louis, you deserve a clean home! online. We will get back to you as soon as possible to complete the rest of the process. If it is urgent you can call : 314 – 628 – 3348

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account and update your card on file. Your new card will automatically be noted as your default card.

How do I change my password?

You can submit a password change request on the customer login page.

How do I log into my account?

Any email you get from us will have a “Sign In’ link at the bottom of it. You can also go to the Homepage and there will be a “Log In’ button on the side panel.

How do I reset my password?

You can submit a password change request on the customer login page.

PRICING & POLICIES

Can I apply a coupon to an existing appointment?

Yup! There is a “Discount Code” section on the booking page (maidsforstl.com/book-now/) where you can enter it in if you have one.

How can I view my MaidsForSTL credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

How do I use my MaidsForSTL credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

I bought a voucher and MaidsForSTL does not cover my area, what should I do?

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know..

Why are vouchers for first time customer only?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

Why do you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

TRUST & SAFETY

Can I trust my cleaning professional?

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maids For STL certified cleaner…

Do the cleaning professionals go through a background check?

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process…

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256-bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously…

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money…

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund…

YOUR TRUST AND SECURITY ARE OUR PRIORITY